As a result of the COVID-19 pandemic, residents and businesses in the City of Mountain View have faced an unprecedented and challenging period in history. In response to the economic and health-related impacts of the COVID-19 pandemic, the City had temporarily stopped its normal collection procedures for delinquent utility bills including the shutoff of services and sending accounts to collections.

The State of California has announced that the COVID-19 State of Emergency will end on Feb. 28, 2023. With the state emergency ending, the City will reestablish its normal collection procedures for delinquent utility bills, including resuming the shutoff of services and sending accounts to collections if bills become delinquent, effective March 1, 2023. If there is a delinquent balance due on a utility account, the City may be able to set up a payment plan.

If you are interested in setting up a payment plan, please contact the City’s utility billing customer service line by calling 650-903-6317 and select option 1. Please also refer to the LIHWAP program below for an additional resource.

For more information, visit the Utility Billing webpage.