Americans With Disabilities Act (ADA) Compliance

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The City of Mountain View is committed to creating an inclusive and accessible community. Since 1990, the City has worked diligently to comply with the Americans with Disabilities act by promoting accessible City programs, services, and facilities.


The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication

The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities.

Modifications to Policies and Procedures

The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities.

City Facilities

The City of Mountain View strives to make City facilities accessible to all visitors. In support of this goal, City facilities are consistently upgraded in order to comply with changing ADA requirements.

If you have an ADA-related concern about City programs, services, or facilities, please contact the ADA Coordinator within the City Manager’s Office.

ADA Coordinator
City Manager’s Office
Mountain View City Hall
500 Castro St.
Mountain View, CA 94043


Formal Grievance Procedure

If you would like to submit a formal, ADA-related grievance to the City, please follow the steps outlined below. Please note the ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden upon the City.

Please fill out, print, and submit the ADA Grievance Form by mail or in-person to the ADA Coordinator in the City Manager’s Office. Forms must be complete and must include the following information:

  • A description of the alleged discriminatory activity, policy, program, or service
  • Date(s), time(s), and location(s) of incident(s)
  • Names of involved City staff, if any
  • Name(s), address(es) and telephone number(s) of witness(es), if any
  • Remedy desired

If an accommodation is needed to submit the requested information, please call the ADA Coordinator in order to determine an appropriate alternative method for filing the grievance.

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