As of Sunday evening, Feb. 4, the City of Mountain View has approximately 6,377 Pacific Gas and Electric customers without electricity service.

For general questions about PG&E service, call their customer service center at 1-800-743-5000. Visit https://pgealerts.alerts.pge.com/outagecenter/ to report, track, and monitor PG&E electric outages.

Calls for service on Sunday, Feb. 4, included nine calls for wires down, nine medical emergencies, seven traffic collisions, two fire alarms, and one call for a stuck elevator.

The City of Mountain View has resources available to assist residents and visitors in this time of need. Those without power seeking a place to charge their electronics and access to Wi-Fi can visit the following City facilities:

• Mountain View Public Library (585 Franklin St.) – will be open to the public Monday, Feb. 5, from 10 a.m. to 9 p.m. (All ages)
• Mountain View Community Center (201 S. Rengstorff Ave.) – will be open to the public Monday, Feb. 5, from 8:30 a.m. to 9:15 p.m. (All ages)
• Mountain View Senior Center (266 Escuela Ave.) – will be open to the public Monday, Feb. 5, from 8:30 a.m. to 9 p.m. (Those 55 and older)
• The Police Services Fire Administration Building lobby at 1000 Villa St. will be open to the public Monday, Feb. 5, from 8 a.m. to 5 p.m.

If you or someone you know needs assistance with a fallen tree, contact the City’s Forestry Division at 650-903-6273. The Forestry Division office is staffed Monday through Friday from 8 a.m. to 4 p.m. Please leave a message or call the City’s non-emergency number at 650-903-6344.

If you or someone you know needs additional assistance as a result of prolonged loss of power, contact the City’s Emergency Operations Center at 650-903-6825. The EOC number is staffed Monday – Friday, from 8 a.m. – 5 p.m. Please leave a message if your call is not answered or if calling outside business hours. Needs will be assessed on a case-by-case basis and resources will be provided as they are available.

Media Contact
Robert Maitland, Fire Department PIO
650-903-6825 or robert.maitland@mountainview.gov